Complaints and Dispute Resolution

If you have any complaints about the products or services provided to you, please contact us and tell us about your complaint. We have a complaints and internal dispute resolution process to try and resolve them as quickly as possible.

If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with you have the right to refer the matter to our external disputes resolution service. We will provide information about this service including contact information when you lodge your complaint with us or at any time upon your request.